Return Policy
General Returns
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 30 days of receipt. Items returned between 31 and 60 days after receipt will only qualify for a store credit. Items cannot be returned or exchanged after 61 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
To qualify for a general return, the item(s):
• Must be in resalable condition
• Must be free from scratches and/or defects
• Must not have been installed
• Must be in the original manufacturer’s box and packaging
• Must not have any writing on the original packaging
• Must not be missing pieces
• Must not be clearance/liquidations/closeout
• Must not be an appliance (appliances only qualify if defective)
Defective Returns
You may initiate a return for defective item(s) within 90 days of receipt for a full refund. Once a return has been set up and returned to our warehouse, it will be inspected. If the return is deemed to be defective, a full refund will be applied to your account.
To qualify for a defective return, one of the following must apply:
• Item has a defect that hinders its usability for the purpose of which it was designed
• Item was damaged during transit prior to delivery
• Incorrect item was received
Customer Support Team
Phone: (941) 779-5683
Email: hazelbakeronline@gmail.com